REYES HAIR SHIPPING POLICY

  • All U.S. orders include FREE standard shipping
  • We unfortunately do not ship outside the US at this time

Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Woodbridge, New Jersey. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies.

PROCESSING TIMES

It will take 1-2 business days to process your order for an in stock item. Out of stock items can take 7-15 business days to ship, regardless of the shipping option selected at checkout.  A team member will reach out to you within 48 hrs if your item is out of stock with an updated shipping time. Please allow a full 3-7 business days for an in stock order to arrive.

We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@reyeshair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order view our Refund and Return Policy under the CONTACT tab. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees. You also will be charged additional shipping charges if we have to resend a package after you gave us an incorrect address.

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact us at support@reyeshair.com. Also, please contact the courier (USPS) at their customer service number in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

MILITARY MAIL

We do not ship to military addresses at this time. Please refrain from listing a military address as we will contact you to get a different shipping address otherwise your order will be canceled and we will refund you the balance.